Operations · 5 min read
How to build a better cancellation policy
Protect your calendar without making clients afraid to book.
Keep your policy consistent and communicate it before the booking is confirmed.
Cover four things
- Free cancellation — how many hours before the appointment?
- Late cancellation — what happens after the free period?
- No-show — what happens when the client does not attend?
- Deposits — which appointments require payment upfront?
Put this into practice
Put this into practice in FindBrows
The same knowledge as the salon dashboard: treatments, rebooking, reviews, policy and aftercare in one system.