Automations · 6 min read
How to use automation without annoying clients
Automation should remove repetitive work, not make your salon feel robotic.
Keep messages relevant, short and triggered by something that actually happened. FindBrows automations wait for a completed appointment and respect suppression.
Before the appointment
Confirmation and reminder.
After the appointment
Thank-you and review request.
Before the expected next visit
Rebooking reminder from that client’s own repeat gap.
After a cancellation
Useful follow-up where appropriate.
Put this into practice
Put this into practice in FindBrows
The same knowledge as the salon dashboard: treatments, rebooking, reviews, policy and aftercare in one system.